1. Introduction
At newledger.io, we are committed to protecting your privacy. This Privacy Policy ("Policy") describes how we collect, use, store, protect, and disclose your personal data when you access and use our accounting software-as-a-service platform (the "Service") available through (newledger.io).
By using the Service, you consent to the practices outlined in this Policy. If you do not agree with this Policy, you should not use the Service.
2. Information We Collect
To provide and improve our Service, we collect the following types of data:
- Personal Information:
- Name: We collect your name to personalize your experience and communicate with you effectively.
- Email Address: Your email address is used for login, account-related notifications, updates, and to contact you about your use of the Service.
- Company Name and Related Details: We collect your company details to create transaction documents and facilitate business-related actions on the platform.
- Usage Data:
- Features Accessed: We track which features you access to improve the Service and ensure it meets your needs.
- Usage Dates and Times: We collect data about when and how often you use the Service to optimize performance and provide you with a better experience.
- IP Address: This helps us maintain security and protect against unauthorized access to your account.
- Device Details: (e.g., browser type, operating system) We collect this information to improve compatibility and performance across different devices and browsers.
- Transactional Data:
- Payment History: We store your payment history to ensure accurate billing, generate invoices, and maintain financial records. Note: We do not store credit card details. These are processed securely through our payment provider.
- Subscription Plan and Details: We track your subscription plan to provide the appropriate features and ensure billing is accurate.
- Invoices, Receipts, and Related Documents: We generate and store transactional documents like invoices and receipts to support your business operations on our platform.
- Cookies and Tracking Technologies:
We use cookies, pixels, tags, and similar tracking technologies to enhance your user experience, deliver personalized services, and analyze website traffic. You can manage your cookie preferences through your browser settings. These technologies help us understand how you use our Service, allowing us to improve functionality and personalize your experience.
We do not sell your personal data. However, we may share data with third-party services, such as Google Analytics, for analysis purposes only to help us improve our service.
3. How We Use Your Information
- Service Delivery: To provide the Service, process payments, and manage subscriptions.
- Customer Support: To assist you with inquiries, support requests, and notifications.
- Improvement of the Service: To analyze user behavior, optimize the Service, and develop new features.
- Marketing and Promotions (with your consent): To send marketing communications, such as offers and updates. You can opt-out at any time.
- Legal Compliance: To comply with applicable laws, resolve disputes, and protect our legal rights and interests.
4. Legal Basis for Processing Personal Data
We process your data based on the following legal grounds:
- Contractual Necessity: For fulfilling our agreement with you (e.g., providing access to the Service).
- Legitimate Interests: To improve the Service, ensure security, protect our legal rights, and conduct business operations.
- Consent: When required (e.g., for marketing purposes), we process data based on your consent, which you can withdraw at any time.
- Legal Obligation: We may process personal data as required to comply with legal obligations.
5. Sharing of Your Information
We do not sell or lease your data. We may share your information with:
- Service Providers: Trusted third-party providers assisting in operating the Service (e.g., payment processors, hosting providers, customer support providers).
- Business Transfers: In the event of mergers, acquisitions, or asset sales, your data may be transferred to the acquiring entity.
- Legal Compliance: We may disclose your data if required by law or in response to valid legal requests from law enforcement or regulatory authorities.
6. International Data Transfers
Your data may be transferred to and processed in countries outside your home country, including the United States, where our service providers and data centers are located. We implement appropriate safeguards, such as Standard Contractual Clauses, to protect your data in compliance with data protection laws.
7. Data Security
We employ a variety of security measures, including encryption, access controls, and regular security audits, to protect your personal data. However, no method of data transmission or storage is completely secure. You are responsible for safeguarding your login credentials.
8. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this Policy or as required by law. If you delete your account or request data deletion, we will remove your information, subject to legal or contractual requirements.
9. Your Rights
Depending on applicable data protection laws (such as the GDPR), you may have the following rights:
- Access: Request access to your personal data.
- Correction: Request corrections to inaccurate or incomplete data.
- Deletion: Request the deletion of your personal data (subject to certain exceptions).
- Restriction of Processing: Request restrictions on the processing of your data.
- Data Portability: Request to receive your data in a portable, machine-readable format.
- Object to Processing: Object to the processing of your personal data based on legitimate interests.
To exercise these rights, contact us at [email protected]. We will respond within the time frame required by law.
10. Children's Privacy
The Service is not intended for children under 16. We do not knowingly collect personal data from children. If we become aware of any personal data collected from a child, we will promptly delete it.
11. Cookies
We use cookies and similar tracking technologies (such as pixels and tags) to improve your experience on our website. By using our Service, you consent to the use of cookies.
- Essential Cookies: Necessary for website functionality, such as secure login and payment processes.
- Performance Cookies: Collect anonymous data to analyze how visitors use our website, to improve its performance.
- Functionality Cookies: Remember your preferences, such as language settings.
- Targeting Cookies: Used for advertising and analytics, to provide relevant ads and measure the effectiveness of campaigns.
You can manage cookie preferences through your browser settings, but this may limit your ability to use certain features of the Service.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes via email or a prominent notice on our platform. Your continued use of the Service after any changes constitutes acceptance of the updated Policy.
13. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:
Email: [email protected]