Terms of Service
The agreement that governs access to NewLedger, including online accounting workflows, connected apps, OAuth, MCP, and API-based usage.
Last updated
9 September 2026
Governing law
Singapore
Questions
contact@newledger.io
1.Introduction
Welcome to NewLedger ("we," "our," or "us"), operated by Nexara Global Pte. Ltd., a company incorporated in Singapore. These Terms of Service ("Terms") govern access to and use of NewLedger's websites, hosted accounting platform, applications, APIs, OAuth and MCP integrations, and related support services (collectively, the "Service").
The Service is offered for business and professional use, not personal, family, or household use. If you use the Service for an organisation, you represent that you have authority to bind it, and "you" includes that organisation. You must be at least 18 years old and legally capable of entering into these Terms. By creating an account, accepting an order, or using the Service, you agree to these Terms. If you do not agree, do not access or use the Service.
2.Key Services
The Service may include accounting workflows such as those listed below. The list is illustrative and is not a commitment that any feature is available on every plan, deployment, or region.
Limitations: Please refer to our pricing page for current plan details. Features, limits, support levels, hosting regions, and integrations may vary by plan, deployment, region, configuration, and third-party availability. An order form or other written agreement signed by NewLedger may specify different terms for a particular customer.
Custom Development and Integrations: API access may be available depending on your plan or agreement. For custom development services, contact us at contact@newledger.io.
NewLedger Payments may use services provided by Stripe. If payment functionality requiring a Stripe account or acceptance of Stripe terms is enabled for you, the applicable Stripe terms will be presented during setup and will apply only to that functionality. Information needed to provide and support the functionality may be shared with and processed by Stripe under its Privacy Policy.
When you enable the payment functionality, you instruct NewLedger to access and use relevant information made available by Stripe as needed to provide and support it. Stripe services remain subject to the terms presented during setup, as well as Stripe's availability and data-handling practices.
3.Account Management
You must provide accurate account information, protect credentials, use appropriate permissions, and promptly notify us of suspected unauthorised access. You are responsible for activity under accounts you control and for ensuring that authorised users comply with these Terms. You must not:
3A.Connected Apps, OAuth, MCP, and AI-Enabled Clients
The Service may allow you to connect third-party applications, AI-enabled tools, Model Context Protocol ("MCP") clients, automation systems, or other external services through OAuth, App Connect, API access, or similar authorization flows ("Connected Apps"). You are responsible for reviewing the permissions, scopes, and actions requested by any Connected App before authorizing access.
If you administer an organisation, workspace, or team account, you are responsible for configuring appropriate user roles, staff permissions, approval processes, connected-client access, and revocation procedures before enabling Connected Apps. You are also responsible for removing or updating access when users, employees, contractors, systems, or third-party clients no longer require it.
When you authorize a Connected App, you instruct us to make the approved account data, tools, or functionality available to that Connected App within the scope of your authorization. Connected Apps may be operated by third parties and may be subject to their own terms, privacy policies, security practices, and data handling rules. NewLedger is not responsible for the acts, omissions, outputs, prompts, recommendations, or downstream processing of third-party Connected Apps.
Some Connected Apps may be able to request or initiate accounting workflows, draft records, reports, journal information, or other actions depending on the scopes granted and the features enabled for your account. You remain responsible for reviewing, approving, posting, sending, submitting, or relying on any accounting action, draft, output, or recommendation produced through a Connected App. NewLedger does not provide financial, tax, legal, audit, or investment advice through MCP or AI-enabled integrations.
We may maintain activity records, authorization details, tool-call metadata, and audit logs for Connected Apps to support security, troubleshooting, compliance, and review. You may revoke connected access where supported, but revocation may not affect data already accessed or processed by a third-party Connected App. NewLedger's own handling of Customer Data made available through Connected Apps remains subject to Section 5, including the limitation on training general-purpose AI models.
4.Subscription, Payment & Refunds
Current plans, prices, and plan names are described on https://newledger.io/pricing and may change. The plan you purchase is the one shown at checkout or in a signed order form.
Billing: Subscription fees are billed in advance at the interval shown at checkout or in an order form. Subscriptions renew automatically for successive periods of the same length unless cancelled before renewal. You authorise us and our payment provider to charge the selected payment method. Fees exclude taxes unless expressly stated otherwise, and you are responsible for applicable taxes other than taxes on NewLedger's net income.
Evaluations and trials: Access to NewLedger may be provided through a business-software trial or a guided evaluation, depending on the product and use case.
Contracted Customers: If you purchase the Service under a signed order form or other written agreement with NewLedger, the payment, cancellation, refund, service-credit, and remedy terms in that agreement apply instead of this standard refund policy to the extent they differ.
Monthly Subscription Refunds: Available only within 30 days of your first monthly payment. Cancelling during a billing cycle stops future renewals; the current cycle is otherwise non-refundable except where required by law.
Yearly Subscription Refunds: Available only within 30 days of the initial payment. No prorated refunds are provided thereafter except where required by law.
Requests: Submit to contact@newledger.io with subject line 'Refund Request'.
5.Data Privacy & Compliance
Your data
- You retain ownership of Customer Data
- You manage workspace users and permissions
- You are responsible for lawful collection and instructions
Our processing
- Provide, secure, and support the Service
- Follow documented customer instructions
- Meet legal and operational obligations
"Customer Data" means information, records, files, and content submitted to or generated within your workspace. As between the parties, you retain ownership of Customer Data. You grant NewLedger a non-exclusive, worldwide licence to host, copy, transmit, display, and otherwise process Customer Data only as needed to provide, secure, and support the Service, comply with law, and follow your documented instructions. We may use aggregated or de-identified information that does not identify you or your counterparties to operate and improve the Service. NewLedger does not use Customer Data to train general-purpose AI models.
You represent that you have the rights and lawful basis needed to provide Customer Data and instruct us to process it. Our Privacy Policy explains how we handle personal data. Where NewLedger processes personal data on your behalf, additional data-processing terms apply only if separately agreed in writing. Contact us at contact@newledger.io with questions about the subprocessors or data-processing terms applicable to your deployment. The Privacy Policy is a notice and does not form part of these Terms or create contractual warranties.
NewLedger and its licensors own the Service, software, documentation, branding, and related intellectual property. Except for the limited right to use the Service under these Terms, no rights are transferred to you. If you provide feedback, you permit us to use it without restriction or obligation to you, provided we do not identify you publicly without permission.
Each party may receive non-public information that a reasonable person would understand to be confidential. The receiving party will use it only to perform or exercise rights under the agreement, protect it using reasonable care, and disclose it only to personnel, advisers, and providers who need it and are bound to protect it. This does not cover information that is public without breach, already lawfully known, independently developed, or lawfully received without restriction. A party may disclose information when legally required after giving notice where permitted.
6.Customer Support
Support availability and target response times depend on your plan or order form. Unless otherwise agreed, standard email support is available Monday to Friday, 9:00 AM to 5:00 PM SGT, excluding Singapore public holidays. Response targets are goals, not guarantees.
7.Service Changes
We may change the Service to improve functionality, security, or legal compliance. We will give reasonable advance notice of material reductions to core paid functionality and planned downtime where reasonably practicable. Emergency maintenance and changes required for security, law, or third-party dependencies may occur without advance notice.
8.Limitation of Liability
Subject to applicable law, NewLedger and its affiliates, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or use, arising out of or in connection with these Terms or the use of the Service, even if NewLedger has been advised of the possibility of such damages.
9.Indemnification
You will defend and indemnify NewLedger against third-party claims, damages, and reasonable costs arising from Customer Data, your unlawful use of the Service, or your material breach of these Terms. We will promptly notify you of a claim, give you reasonable control of its defence and settlement, and provide reasonable cooperation at your expense. You may not settle a claim in a way that admits fault by or imposes obligations on NewLedger without our prior written consent. This section does not apply to the extent a claim was caused by NewLedger's breach of these Terms, negligence, or wilful misconduct.
10.Termination
You may cancel through the Service or by contacting us. We may suspend access where reasonably necessary to address security risk, unlawful activity, payment default, or material breach. Except where immediate action is reasonably necessary, we will provide notice and an opportunity to cure. On termination, your right to use the Service ends. You should export Customer Data before termination; where technically available, we will provide a reasonable export period before deletion. We may retain data where required for legal, security, backup, or legitimate business purposes, as described in the Privacy Policy. Provisions intended by their nature to survive termination will survive.
11.Force Majeure
Neither party is liable for delay or failure caused by events beyond its reasonable control, including natural disasters, war, civil unrest, labour disputes, government action, utility or telecommunications failure, widespread internet disruption, or upstream provider outage. This does not excuse payment obligations. The affected party must use reasonable efforts to mitigate the impact and resume performance.
12.Governing Law
These Terms and any non-contractual obligations arising from them are governed by the laws of the Republic of Singapore, without regard to conflict-of-law rules.
13.Dispute Resolution
Before starting formal proceedings, a party must give written notice describing the dispute and allow 30 days for good-faith resolution. Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall then be finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) under the SIAC Rules in force when arbitration begins. The seat is Singapore, the tribunal consists of one arbitrator, and the language is English. Either party may seek urgent interim or injunctive relief from a court of competent jurisdiction. Nothing in this section limits rights or remedies that cannot lawfully be limited.
14.General Terms
These Terms, any applicable order form, data processing agreement, and service-level agreement constitute the entire agreement concerning the Service and replace prior or contemporaneous understandings about it. If they conflict, a signed order form or agreement takes priority over these Terms for its subject matter. The Privacy Policy is a notice and is not part of this contractual agreement. You may not assign the agreement without our prior written consent; we may assign it in connection with a merger, reorganisation, or sale of all or substantially all of the relevant business or assets. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions remain effective. Failure to enforce a provision is not a waiver. These Terms do not create a partnership, agency, employment, or third-party beneficiary relationship.
15.Changes to Terms
We may update these Terms from time to time. We will post the revised Terms with a new effective date and provide reasonable advance notice of material changes, where required. Material changes apply prospectively. If you do not agree, you must stop using the Service and cancel before the revised Terms take effect; continued use after that date constitutes acceptance where permitted by law.
16.Contact Us
Email: contact@newledger.io
Registered Address
Nexara Global Pte. Ltd.68 Circular Road, #02-01
Singapore, 049422
17.Language
These Terms are originally written in English. The English version shall prevail in case of any inconsistency.